FAQ
Frequently asked questions
Until when can I collect photos?
Collection automatically closes 3 weeks before your date (or your requested early-delivery date, if you set one earlier), leaving enough time to print and ship. You can also close it earlier yourself as soon as you've received all the photos you were expecting, by requesting printing from your dashboard. We recommend sharing the link at least 6 weeks before your event so everyone has time to reply.
What happens to the photos after the event?
They're automatically deleted 30 days after the event date. They're never published, reused, or shared with anyone other than you.
Does a guest need to create an account to send their photo?
No. The invite link asks for neither an account nor a password: just a photo, a first name, and a consent checkbox.
Can the price change after I've ordered?
No: the price depends on the package (guest capacity) and format you choose at the time of payment, not on how many photos actually arrive afterward. If you exceed your package's capacity, you can move up to a higher package from your dashboard, paying only the difference.